enchanted rose hire

The Rose is shipped in a plywood flight case in an outer cardboard box. It should be kept upright, however sometimes couriers don’t always follow this instruction.

When it arrives, if anything doesn’t look right please make sure you take photographs and ask the courier to photograph note anything when signing.

Take photos of any damage to the case within 12 hours and send to: simon@enchantedrosehire.co.uk . Failure to do this may mean you are wrongly charged for the repair since I might not be able to claim back from the courier.

The case is big and heavy at around 26kg. It is recommended that two people carry the case.

There are handles on the sides which make it possible for 1 person to move, but make sre that you follow manual handling rules and stay within your own limits.

Take the flight case to a safe space ready for un-packing.

The couriers insist on having an outer cardboard box around the purpose built flight case (trust me, I’ve tried to resist!).

The cardboard box is in two sections; top and bottom. You will need to remove, or lift up the top cardboard layer. To do this, you can remove the tape holding the two sections together.

Find the end of the tape indicated with some yellow or red tape over the end, and peel the tape off carefully.

You can now lift up and remove the cardboard lid.

The Lid of the case is fitted with butterfly catches and “Lift-off Hinges”. Note, they may be hidden behind flaps of the cardboard box covered in yellow tape.

Pull the flaps down and you can access the butterfly catches.

Top operate the hinges, lift the pivoting handle, rotate and pull back.

With the lid nearly as open as far as it will go, lift the case up and you’ll see that the hinges are in 2 parts.

Remove the lid entirely by lifting up and place to one side.

The case is split into 2 parts – Top and bottom.

The top part encased in the lid has cables, petals, control unit, wooden stand and some paperwork. (although this might be slightly different based on your individual requirements)

Remove all the items from the top, check for any signs of damage and set aside.

If there is any signs of damage (or something missing), make sure to notify us asap.

Remove the top layer of foam and set aside.

Next you’ll find four pieces soft foam around the outside of the glass dome.

These can be lifted out.

They will feel tight, but you can lift them straight up with a bit of wiggling and set aside.

You should now see something like this.

Note the strap which comes from the bottom of the case, up through the loop on top and back down.

Undo the strap by squeezing one side of the buckle and releasing the loose end.

Pull the tail end all the way through the buckle. You can hang these over the sides of the flight case.

With the strap free, you can lift off the glass dome.

The Glass dome is not heavy, but it is glass… put it somewhere you won’t knock it over!

You should now see the square rose head support foam. Underneath there are two upright supports, shown here in the picture. these can be pulled out sideways and set aside.

You can now widen the gap slightly in the square piece and slide it sideways to free it from the rose stem.

Don’t be tempted to leave it on, as it will stop you doing the next bits!

With the rose-head supports out the way, you should see something like this.

The foam you can see with the square cut-out and recessed circle can now be lifted up over the rose head.

Set it aside once removed.

You should now see the rose base (and head).

The base should have a strap diagonally across it. Squeeze the buckle and pull it loose.

The rose base will now be free. You can simply lift it out by grasping the wooden base (never lift by the stem)

Stand the rose upright with the rose stem vertical. Never put the rose base on it’s side.